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FAQ

Frequently Asked Questions

Everything you need to know about ordering, delivery, and working with Nordet Supply.

What areas do you deliver to?

We deliver across the National Capital Region, including Ottawa, Gatineau, and surrounding communities on both sides of the Ottawa River. Not sure if you're in our zone? Contact us and we'll confirm your address — we cover more ground than you might expect.

How often do you deliver?

Nordet Supply runs its own delivery trucks twice a week throughout the NCR. When you set up an account, your rep will confirm your scheduled delivery days so you can plan your reorders and never run short on essentials.

Is there a minimum order for account customers?

Account customers benefit from net terms and a dedicated sales rep, and a modest order minimum applies. Smaller or one-time orders are always welcome through our online store with no minimum required — just add to cart and check out.

What payment methods do you accept?

Account customers enjoy net terms billed through their rep. Online orders are processed securely by credit card at checkout. Need to set up a business account? Complete our account request form and we'll get you set up within one business day.

Do you serve customers in French?

Absolutely. Nordet Supply — Fournitures Nordet — is fully bilingual. Our team serves every customer in the language of their choice, whether that's English or French. Our website, invoices, and product information are available in both official languages.

What is your return and damaged-goods policy?

We stand behind everything we deliver. If an item arrives damaged or doesn't match your order, contact us within 48 hours of delivery and we'll arrange a replacement or credit on your next invoice — no hassle, no red tape.